Shipping Policy

We offer free shipping via UPS Ground for orders reaching beyond our $30 shipping threshold, which has been temporarily reduced to $27, after all calculated coupons, promotions, and discounts to the US contiguous states. This excludes shipments to Alaska, Hawaii, Guam, Puerto Rico, and other US international territories. A tracking number will be provided with this method of shipment.


In an effort to keep costs low for you, we now offer a $5.99 flat rate option via UPS SurePost for orders below the free shipping threshold to residential addresses of the 48 contiguous states. With the UPS SurePost method, the package is shipped via the UPS Ground network to your local Post Office. Final delivery will typically be issued by the U.S. Postal Service, and it may add an extra day or two of transit time. Tracking numbers will be provided with UPS SurePost shipments. (This method is for residential addresses only. Any non-residential addresses will incur delays in transit time.)

We have a minimum 2 business day handling time policy before shipping. So once you place your order, it may not ship until 2 business days later (but often ships sooner). If you order on or around one of our company holidays, the total days before shipping may take longer simply because the holiday is not a business day. Please see our holiday list at the bottom of this page. (Note: Saturday and Sunday are not considered as business days.) If you're using Free Shipping/UPS Ground methods, transit times vary from our Northern California location.

We're proud to offer free, USPS Priority Mail shipping on our website for all orders to all military APO/FPO addresses. It's a great deal for soldiers' families and friends and even those troops themselves who have come to love our coffee! Please note, we cannot ship overnight or express mail for APO or FPO boxes.

Shipments to PO boxes will be shipped via UPS Surepost or USPS.

Unfortunately, we cannot process international orders online. However, we can provide a shipping quote if you contact us. Give us a call at 1-916-258-8000 or contact us.

All orders to Alaska, Hawaii, Guam, Puerto Rico, and US international territories will be shipped via USPS only and incur real-time shipping rates. The trial sizes and free shipping threshold promos will be voided if the shipment is going to these non-contiguous states and territories.

Special shipping rate
All non-48 states will automatically receive 20% off the shipping rate via USPS.

You can now place an order online and pick it up at our roasting facility warehouse - for free! Our Customer Pickup option is available to customers who live within a general proximity of our Lincoln, CA facility: ranging from Beale AFB to the North, Auburn to the East, Citrus Heights to the South, and Nicolaus to the West.

Start Shopping!
  1. Add your favorite products to your shopping cart
  2. At checkout, select the Customer Pickup shipping method (if qualified) and submit your order
  3. We'll contact you when your order is ready for pickup.

Note: Not available on recurring orders. Regular orders usually take 2-3 days to process and handle. You must pick up your order within 7 days after we contact you during our business hours. If not, we'll have to cancel your order and issue you a refund. If you did not get contacted after 5 days when you placed your order, please contact us immediately at 916-258-8000.

Please order by Dec. 10th to guarantee Christmas Delivery. When you place an order, your credit card will be charged generally within 24-48 hours. The order will typically ship within 2 business days, however, please expect delays during the holidays. Any orders placed on a holiday will be shipped as soon as possible after the holiday break. Our holidays are (subject to change):

  • New Year's Day (January 1st)
  • President's Day (Third Monday in February)
  • Memorial Day (Last Monday in May)
  • Independence Day (July 4th)
  • Labor Day (First Monday in September)
  • Thanksgiving Day (Fourth Thursday in November)
  • Day After Thanksgiving (Fourth Friday in November)
  • Christmas Eve Day (December 24th)
  • Christmas Day (December 25th)
  • New Year's Eve (December 31st)